Thursday, 17 March 2011

Template Monster - Only Shows Email address! Where's my Content!

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I was recently helping to work on a newly implemented template (Joomla template 30786) purchased from TemplateMonster.com. The current Joomla website had existing content, and we were looking forward to the new zippy look. But Wham! , things just fell flat. We saw a flash of what was to be our new look, then all that we were greeted with was an unimpressive email address and a blank white screen.

Just an email upon a blank white screen


This problem only showed up with the new template, so something was fishy. We scoured the index files, htacess files, redirect files, until finally we found the cause of this torny issue. It was Joomla's in built Email Cloak plugin. Not that we are blaming this plugin in particular, because it does work well, just not with this particular template.

The example email cloaking gibberish

We suggest either replacing the email address with a direct link to a contact form, or finding an alternative email cloaking plugin that is compatible.

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